COVID-19 Update

On Monday 19th July England moved into Step 4 of the COVID roadmap, meaning most legal restrictions have been lifted.

Here, at Lucy & Ben’s, we have chosen not to make any amendments to our existing COVID policy for the time being.

Collection Day

We have created Handover Videos for both our vehicles, which we strongly recommend our guests watch before coming to collect their chosen motorhome. They’re short and simple guides to show you how everything works inside, and outside, the motorhomes. If you have any questions after having watched the video, that’s absolutely fine. We’re more than happy to go through things with you on your collection day.

The handover takes place outdoors and face coverings are entirely optional. If you would like us to show you how anything works inside the vehicle, we will put on a face covering before entering.

Cancellation Policy

Our COVID cancellation policy remains valid and can be found in our terms and conditions, here.

We’re Good to Go

We have the highest standards of cleanliness in place, which means a spotlessly clean motorhome. As a member of the BVRLA, our cleaning protocols are in line with the very latest industry advice. We’re Good to Go approved too, which is Visit Britain’s COVID-19 industry standard that demonstrates Government and public health guidance is being followed.